Got a Question

Why not see if your question is answered below:

Q: Need to make an amendment to your order?

Please call us immediately. Please note there is a £5.00 admin charge for this service.

Q: Where is my order?

If you have allowed the requested time, please contact your local sorting office and enquire if your goods are being held there, even if you have not received a 'While you were out' card. If your goods are not there, please email us at and let us know your name, order number, and full delivery address.

Having trouble placing your order?

Q: General Enquiries

The best way to contact us is to email us at where we endeavour to respond to all emails within 24 hours (Mon - Fri). If you have any urgent query, you can call us on 01388 528 000 (Calls charged at National Rate).

If you would like to write to us, our address is...

  • UR InThePaper Ltd
  • Unit 12, Weardale Business Centre
  • Martin Street, Stanhope,
  • Co. Durham
  • DL13 2UY
  • United Kingdom

Are you calling from Abroad?

Please dial +44 (0)1388 528 000