Items are despatched Monday - Friday only (excluding UK/England bank holidays).
Customers are able to enter an alternative delivery address to the billing address at the point of order.
P&P will only be charged once per order. The highest value p&p will be applied to your purchase.
Delivery addresses provided must be accurate and include a full postcode, in accordance with Royal Mail addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, an additional fee will occur for re-despatch of the order (minimum of £5.00).
In the very unusual circumstances that an item does not arrive within the quoted timescale, we will ask you to help us locate the item by enquiring at your local Royal Mail sorting office. We reserve the right to wait up to 7 working days from the date of despatch before replacing an undelivered item. In the event that we re-despatch your order and the original order is returned to us as 'Undelivered' or 'Not called for' by Royal Mail, we reserve the right to charge an administrative fee of up to 100% of the order value.
We do everything possible to ensure your item arrives safely and within the quoted time - we guarantee to despatch everything in the time we say. Unfortunately we cannot account for extenuating circumstances such as Industrial Action on the part of Royal Mail or other factors which would influence their delivery i.e. adverse weather conditions.