We treat your privacy seriously and ensure that proper security measures are in place to protect your information. This Privacy Policy will explain how and why we collect and use data. It will also explain how you can access any personal information that we hold and how you can control how this information is used.

When clients make a booking with us either through our sales, administration or accounts staff, from our web site or by e-mail.

When clients register with us to receive information about promotions, subscribe to our news letters or enter competitions.

When clients provide us with feedback.

To fulfil the purchases clients have made.

To respond to requests we receive from clients. This may be in the form of a price quotation, an invoice, customer complaint, a regular news letter, periodic product information notices or ad hoc special offers.

To address experiences, both positive and negative that client’s may have with our products and service.

To learn from client’s experiences and expectations. This helps us to improve the levels of service we offer and identify the standards required to provide the highest possible levels of service. We may monitor and/or record telephone conversations to ensure consistent customer service levels and for the purpose of staff training.

To save clients time by eliminating the need to repeat or re-enter information when ordering from by telephone or when visiting our web site.

Clients are asked for their consent to our collection, use and storage of information when:

  • They make a purchase.
  • They are asked if they would like to receive a copy of the news letter or special offer mailings.
  • They send us feed back or supply positive or negative testimonials for the products and service they have received.
  • You consent to us using your image.

We operate a policy of asking clients to “opt to provide consent” as opposed to assuming consent has been given unless the client notifies otherwise.

Cookies are identifiers that we transfer to your computer’s hard drive through your web browser to enable our system to recognise you and to be able to provide you with the services available in the “Your pages” section of the web site.

The help menu on most browsers will inform you how to prevent new cookies being transferred to your hard drive and how to disable existing cookies. Please remember that cookies enable you to take full advantage of the facilities available on our site and we recommend that you keep them turned on.

Any personal information provided to or gathered by is controlled solely by Custom Gateway (,Head Office, Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co Durham, DL13 2UY.

We will not disclose client information to any third party unless:

It is required and covered by law.

All clients of have access to the information recorded about them that they have consented to pass on to us.Information you can access:

This information is secure and available only to the authorised individual by use of unique log in identification.

Clients and visitors to the web site can delete any information pertinent to them except for information pertinent to a current order that is used to create a page that has been purchased or information that (Custom Gateway) is required to keep by law. This can be done by Contacting Custom Gateway ( by telephone at +44 (0)1388 528 000 or email to and asking for the information we have recorded to be removed from our records.