Product InfoOur personalised Best Mum mug from The Sun is sure to make the recipient smile. We merge the recipient's details onto the mug, featuring in both the headline and strapline. There is also the option to upload a photo.
Full Colour Design
Christmas Cut-Off Dates
Next Day Delivery - Order by...
1st Class Delivery - Order by...
Certain products do have varying despatch and delivery information - these will be listed within the product info. If no additional information is listed in the Product Info, the information below applies.
Items are dispatched Monday – Friday only (excluding UK/England bank holidays).
2nd Class - £2.99 Dispatched by Royal Mail. Almost always arrives within 3 – 7 working days, but you should allow up to 10 days. This is an untracked service.
1st Class - £3.99 Dispatched by Royal Mail. Almost always arrives within 1 - 3 working days after dispatch, but please allow up to 7 days. This is an untracked service.
Next Day Delivery - £7.50 Dispatched by Royal Mail Special Delivery. Order by 2pm and receive the following working day. Orders placed before 2pm on Friday will arrive on Saturday, orders placed after this time will be dispatched on Monday for delivery on Tuesday. Not available on Bank Holidays. Only available in the UK (please allow 1 extra day for deliveries in Northern Ireland). Will require a signature upon receipt. We recommend this service if you need the item for a certain date or require tracking information.
International Delivery - £8.50 We dispatch our products all over the World. Dependent on which country you choose, delivery will take between 3 and 14 working days.
The Sun Personalised Gifts (In the Paper) does everything possible to ensure your item arrives safely and within the quoted time - we guarantee to dispatch everything in the time we say. Unfortunately we cannot account for extenuating circumstances such as Industrial Action on the part of Royal Mail or other factors which would influence their delivery i.e. adverse weather conditions.
We will deliver the products ordered to the address provided for delivery when the order was placed. If any of the details provided in the delivery address are incorrect or insufficient, we are not liable for any items which have not been received.
Delivery addresses provided must be accurate and include a full postcode, in accordance with Royal Mail addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, an additional fee will occur for re-dispatch of the order (minimum of £5.00).
Due to the personalised nature of our products, we are not able to offer refunds or accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective, or if there has been an error on our behalf. We provide our customers with various opportunities to check and confirm all personalisation and inputted information - Please check your order on screen and the confirmation email carefully as we cannot refund products which have been spelt incorrectly.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. Due to the individual nature of personalised goods, they cannot be re-sold, and we therefore do not accept returns if you have changed your mind.
Returns should be sent to: Returns Department, Personalised Football Gifts, Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co. Durham, DL13 2UY. The customer is responsible for returning items to Personalised Football Gifts. Personalised Football Gifts can not be held accountable for returned items which go missing during transit. We recommend customers use a Recorded / Signed for delivery service.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to personalised items which we have made or customised specifically for you. If you wish to cancel your order you must inform us prior to the order being processed and dispatched. Cancellations can only be accepted on personalised products if work on your order has not commenced. Because of the fast turnaround, customers are advised that production for some personalised products can begin immediately. Customers wishing to cancel an order should contact us by phone immediately.